# Help Scout: Workflows, Folder Counts, Message Preview Delays

> Help Scout status incident “Workflows, Folder Counts, Message Preview Delays” on 2021-11-17: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/372mt9wbqv6m
Last updated: 2021-11-17T04:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-11-17 04:00 UTC · Resolved: 2021-11-17 04:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/372mt9wbqv6m](https://status.helpscout.com/incidents/372mt9wbqv6m)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2021-11-17 04:00 UTC: We experienced a slow-down on the Help Scout app today between 4:06 AM UTC AND 7:29 AM UTC. Folder counts, workflow processing, and message preview loading may have been delayed. This issue is now resolved and you should find that your counts and workflows are now up to date. Apologies for any trouble here.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2021-11-17 04:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/372mt9wbqv6m
- Citation: Help Scout, “Workflows, Folder Counts, Message Preview Delays” (2021-11-17 04:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/372mt9wbqv6m (CC BY 4.0).
- Markdown link: `[Help Scout: Workflows, Folder Counts, Message Preview Delays (2021-11-17)](https://rewindex.com/company/help-scout/incidents/372mt9wbqv6m)`


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Canonical: https://rewindex.com/company/help-scout/incidents/372mt9wbqv6m · Markdown: https://rewindex.com/company/help-scout/incidents/372mt9wbqv6m.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/372mt9wbqv6m · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:27:40.757Z