Help Scout: Connection issues
Timeline of updates
- resolved
We're back in business after experiencing slow page load times and roughly 5 minutes of downtime, between 11:51 AM EDT and 12:08 PM EDT. We’re still investigating the root cause and will add a post-mortem if any changes need to be made.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2016-07-19 15:55 UTC, resolved after 46 min, 1 update(s).
- Title
- Connection issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/23trbh4bq988
Help Scout profileRecent Help Scout incidentsAll outages on July 19, 2016Help Scout in July 2016MarkdownJSON