# Help Scout: Connection issues

> Help Scout status incident “Connection issues” on 2016-07-19: impact minor (vendor’s label), 46 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/23trbh4bq988
Last updated: 2016-07-19T16:41:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-07-19 15:55 UTC · Resolved: 2016-07-19 16:41 UTC · Duration: 46 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/23trbh4bq988](https://status.helpscout.com/incidents/23trbh4bq988)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-07-19 16:41 UTC: We're back in business after experiencing slow page load times and roughly 5 minutes of downtime, between 11:51 AM EDT and 12:08 PM EDT. We’re still investigating the root cause and will add a post-mortem if any changes need to be made.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2016-07-19 15:55 UTC, resolved after 46 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/23trbh4bq988
- Citation: Help Scout, “Connection issues” (2016-07-19 15:55 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/23trbh4bq988 (CC BY 4.0).
- Markdown link: `[Help Scout: Connection issues (2016-07-19)](https://rewindex.com/company/help-scout/incidents/23trbh4bq988)`


---
Canonical: https://rewindex.com/company/help-scout/incidents/23trbh4bq988 · Markdown: https://rewindex.com/company/help-scout/incidents/23trbh4bq988.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/23trbh4bq988 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:02:37.835Z