Help Scout: Degraded performance across the app
Timeline of updates
- resolved
Performance across the web and mobile apps was degraded from about 11.30AM ET until 11.45AM ET. Users experienced slow page loads, timeouts, connection issues, and other errors. The issue has been resolved and the app is now running smoothly.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Help Scout, started 2024-02-26 16:30 UTC, resolved after 0 min, 1 update(s).
- Title
- Degraded performance across the app
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/0v3rfdvp0pff
Help Scout profileRecent Help Scout incidentsAll outages on February 26, 2024Help Scout in February 2024MarkdownJSON