# Help Scout: Degraded performance across the app

> Help Scout status incident “Degraded performance across the app” on 2024-02-26: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/0v3rfdvp0pff
Last updated: 2024-02-26T16:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-02-26 16:30 UTC · Resolved: 2024-02-26 16:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/0v3rfdvp0pff](https://status.helpscout.com/incidents/0v3rfdvp0pff)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-02-26 16:30 UTC: Performance across the web and mobile apps was degraded from about 11.30AM ET until 11.45AM ET. Users experienced slow page loads, timeouts, connection issues, and other errors. The issue has been resolved and the app is now running smoothly.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2024-02-26 16:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/0v3rfdvp0pff
- Citation: Help Scout, “Degraded performance across the app” (2024-02-26 16:30 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/0v3rfdvp0pff (CC BY 4.0).
- Markdown link: `[Help Scout: Degraded performance across the app (2024-02-26)](https://rewindex.com/company/help-scout/incidents/0v3rfdvp0pff)`


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Canonical: https://rewindex.com/company/help-scout/incidents/0v3rfdvp0pff · Markdown: https://rewindex.com/company/help-scout/incidents/0v3rfdvp0pff.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/0v3rfdvp0pff · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:33:38.177Z