Help Scout: Connection Issues
Timeline of updates
- resolved
All queued messages have been processed and inbound/outbound delivery is back on track. We're still searching all backups for any data that was not processed and will add anything we find. Once the investigation is completed, we'll publish a postmortem with full details. So sorry for the email processing delay today!
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2016-04-21 21:09 UTC, resolved after 4.0 h, 1 update(s).
- Title
- Connection Issues
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/0qjmnv2vy7m1
Help Scout profileRecent Help Scout incidentsAll outages on April 21, 2016Help Scout in April 2016MarkdownJSON