# Help Scout: Connection Issues

> Help Scout status incident “Connection Issues” on 2016-04-21: impact minor (vendor’s label), 4.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/0qjmnv2vy7m1
Last updated: 2016-04-22T01:07:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-04-21 21:09 UTC · Resolved: 2016-04-22 01:07 UTC · Duration: 4.0 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/0qjmnv2vy7m1](https://status.helpscout.com/incidents/0qjmnv2vy7m1)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-04-22 01:07 UTC: All queued messages have been processed and inbound/outbound delivery is back on track. We're still searching all backups for any data that was not processed and will add anything we find. Once the investigation is completed, we'll publish a postmortem with full details. So sorry for the email processing delay today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2016-04-21 21:09 UTC, resolved after 4.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/0qjmnv2vy7m1
- Citation: Help Scout, “Connection Issues” (2016-04-21 21:09 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/0qjmnv2vy7m1 (CC BY 4.0).
- Markdown link: `[Help Scout: Connection Issues (2016-04-21)](https://rewindex.com/company/help-scout/incidents/0qjmnv2vy7m1)`


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Canonical: https://rewindex.com/company/help-scout/incidents/0qjmnv2vy7m1 · Markdown: https://rewindex.com/company/help-scout/incidents/0qjmnv2vy7m1.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/0qjmnv2vy7m1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:13:17.820Z