Heap: Sporadic 504 Errors
Timeline of updates
- resolved
We've identified the root cause of this issue, a misconfiguration in a core database server. We've updated the problematic configuration, and have deployed additional monitoring for this class of error.
From Heap’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.heap.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Heap, started 2015-08-26 19:10 UTC, resolved after 1.2 h, 1 update(s).
- Title
- Sporadic 504 Errors
- Vendor
- Heap
- Date
- URL
- https://rewindex.com/company/heap/incidents/mqlgmsbbpxtz
Heap profileRecent Heap incidentsAll outages on August 26, 2015Heap in August 2015MarkdownJSON