Heap: Temporary Data Collection Downtime
Timeline of updates
- resolved
Collectors are now fully operational. No historical data has been lost, but some data from 11:45am and 6:08pm PT on 2015-10-28 will be missing in your dashboard. Our systems team is investigating the extent of missing data, and will post a postmortem with details tomorrow.
From Heap’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.heap.io (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Heap, started 2015-10-28 18:57 UTC, resolved after 6.3 h, 1 update(s).
- Title
- Temporary Data Collection Downtime
- Vendor
- Heap
- Date
- URL
- https://rewindex.com/company/heap/incidents/hvrjfjhjp7zz
Heap profileRecent Heap incidentsAll outages on October 28, 2015Heap in October 2015MarkdownJSON