CompaniesGustoMonthly reportsSeptember 2022
Gusto in September 2022: incidents, uptime and changes
9incidents posted
6labelled major or critical
96.48%free of major/critical
95.73%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 25 h 18 min, incident time 30 h 42 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 6 · Minor 2 · No impact listed 1
Major and critical incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Customers are unable to view the Check Printing and Cash Requirements Report. | Major | 3.6 h | resolved | 09-08 | |
| Customers are unable to view the Check Printing and Cash Requirements Report. | Major | 20 h | resolved | 09-08 | |
| Some users may be experiencing issues logging into their Gusto accounts. | Major | 6 min | resolved | 09-09 | |
| Some users may be experiencing issues accessing the "Benefits" tab of their Gusto account | Major | 10 min | resolved | 09-15 | |
| Some users unable to log into their Gusto account using mobile devices | Major | 1.2 h | resolved | 09-20 | |
| Some users unable to process payroll | Major | 2.0 h | resolved | 09-20 |
Other incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Customers may be experiencing slowness in their Gusto accounts. | Minor | 49 min | resolved | 09-09 | |
| Some customers may experience loading issues for reports and forms within their Gusto accounts due to an AWS outage. | Minor | 4.6 h | resolved | 09-28 | |
| Our Employee Benefits API is current experiencing elevated error rates | No impact listed | 1.0 h | resolved | 09-30 |
Cite this
Gusto posted 9 status incidents in September 2022 (6 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Gusto in September 2022
- Vendor
- Gusto
- Date
- URL
- https://rewindex.com/company/gusto/2022/09