Companies/Greenhouse/Incidents

Greenhouse: July 18th to July 25th 2018 – Various issues with 5% of Hired Candidate related system tasks

Timeline of updates

1. resolved2018-07-25 16:00 UTC

   During the period between July 18th and July 25th 2018, a bug in a background task caused a number of issues related to actions that are normally performed by the system when a candidate is hired. These issues occurred to approximately 5% of candidates hired during this time. The affected system tasks were: • Hired Candidate web hooks • Exports to Greenhouse Onboarding • Exports to HRIS integrations using the above Web Hooks • New hire summary emails • Agency status change emails We were able to successfully re-run the affected background jobs which generated the correct web hooks and emails. The cause of this issue was a bug related to a race-condition that became apparent when we moved some of the post-hire processing to a background job which was executed asynchronously. This race-condition was the reason that only a small number of hired candidates were affected, and why it took a while to understand the root cause. The issue has been resolved, and the engineering team has made changes to the code to prevent this kind of bug from occurring again.

From Greenhouse’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.greenhouse.io (opens in new tab).

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