# Greenhouse: July 18th to July 25th 2018 – Various issues with 5% of Hired Candidate related system tasks

> Greenhouse status incident “July 18th to July 25th 2018 – Various issues with 5% of Hired Candidate related system tasks” on 2018-07-25: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/greenhouse/incidents/0xzx3kdh07n8
Last updated: 2018-07-25T16:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2018-07-25 16:00 UTC · Resolved: 2018-07-25 16:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.greenhouse.io/incidents/0xzx3kdh07n8](https://status.greenhouse.io/incidents/0xzx3kdh07n8)
- [Company: Greenhouse](https://rewindex.com/company/greenhouse.md)

## Timeline of updates

- **resolved** 2018-07-25 16:00 UTC: During the period between July 18th and July 25th 2018, a bug in a background task caused a number of issues related to actions that are normally performed by the system when a candidate is hired. These issues occurred to approximately 5% of candidates hired during this time. The affected system tasks were: • Hired Candidate web hooks • Exports to Greenhouse Onboarding • Exports to HRIS integrations using the above Web Hooks • New hire summary emails • Agency status change emails We were able to successfully re-run the affected background jobs which generated the correct web hooks and emails. The cause of this issue was a bug related to a race-condition that became apparent when we moved some of the post-hire processing to a background job which was executed asynchronously. This race-condition was the reason that only a small number of hired candidates were affected, and why it took a while to understand the root cause. The issue has been resolved, and the engineering team has made changes to the code to prevent this kind of bug from occurring again.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Greenhouse, started 2018-07-25 16:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/greenhouse/incidents/0xzx3kdh07n8
- Citation: Greenhouse, “July 18th to July 25th 2018 – Various issues with 5% of Hired Candidate related system tasks” (2018-07-25 16:00 UTC). Archived by Rewindex: https://rewindex.com/company/greenhouse/incidents/0xzx3kdh07n8 (CC BY 4.0).
- Markdown link: `[Greenhouse: July 18th to July 25th 2018 – Various issues with 5% of Hired Candidate related system tasks (2018-07-25)](https://rewindex.com/company/greenhouse/incidents/0xzx3kdh07n8)`


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Canonical: https://rewindex.com/company/greenhouse/incidents/0xzx3kdh07n8 · Markdown: https://rewindex.com/company/greenhouse/incidents/0xzx3kdh07n8.md · JSON: https://rewindex.com/api/v1/companies/greenhouse/incidents/0xzx3kdh07n8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:03:20.812Z