Companies/Grafana Cloud/Incidents

Grafana Cloud: Restrictions on Alerts & Reports for Grafana Cloud Free/Trial Users

Timeline of updates

1. resolved2026-04-24 15:04 UTC

   Grafana Labs has taken steps to safeguard the Grafana Cloud platform against the distribution of unauthorized emails. We have implemented the following changes to new Grafana Cloud Free and Trial accounts, effective immediately: Users who open Grafana Cloud Free and Trial accounts can only send email alerts and reports to users within their Grafana instance. Other email recipients will be rejected. Additionally, the Cloud Alertmanager is no longer available for these instances, requiring all alerting to be configured via the native Grafana Alertmanager. All other integrations for alerting remain functional. If users would like to expand their email capabilities, they can upgrade their Grafana Cloud account to scale their use case, as needed. These changes to alerting and reporting will be applied to all new Grafana Cloud Free and Trial accounts. Existing Grafana Cloud Free and Trial accounts opened before April 20 and all other Grafana Cloud account types are unaffected by these changes.

From Grafana Cloud’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.grafana.com (opens in new tab).

Grafana Cloud profileRecent Grafana Cloud incidentsAll outages on April 20, 2026Grafana Cloud in April 2026MarkdownJSON