# Grafana Cloud: Restrictions on Alerts & Reports for Grafana Cloud Free/Trial Users

> Grafana Cloud status incident “Restrictions on Alerts & Reports for Grafana Cloud Free/Trial Users” on 2026-04-20: impact minor (vendor’s label), 4 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/grafana-cloud/incidents/xg2h8ht1d44n
Last updated: 2026-04-24T15:04:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-20 21:12 UTC · Resolved: 2026-04-24 15:04 UTC · Duration: 4 d
- Updates: 1
- [Vendor status page: https://status.grafana.com/incidents/xg2h8ht1d44n](https://status.grafana.com/incidents/xg2h8ht1d44n)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Timeline of updates

- **resolved** 2026-04-24 15:04 UTC: Grafana Labs has taken steps to safeguard the Grafana Cloud platform against the distribution of unauthorized emails. We have implemented the following changes to new Grafana Cloud Free and Trial accounts, effective immediately: Users who open Grafana Cloud Free and Trial accounts can only send email alerts and reports to users within their Grafana instance. Other email recipients will be rejected. Additionally, the Cloud Alertmanager is no longer available for these instances, requiring all alerting to be configured via the native Grafana Alertmanager. All other integrations for alerting remain functional. If users would like to expand their email capabilities, they can upgrade their Grafana Cloud account to scale their use case, as needed. These changes to alerting and reporting will be applied to all new Grafana Cloud Free and Trial accounts. Existing Grafana Cloud Free and Trial accounts opened before April 20 and all other Grafana Cloud account types are unaffected by these changes.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Grafana Cloud, started 2026-04-20 21:12 UTC, resolved after 4 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/grafana-cloud/incidents/xg2h8ht1d44n
- Citation: Grafana Cloud, “Restrictions on Alerts & Reports for Grafana Cloud Free/Trial Users” (2026-04-20 21:12 UTC). Archived by Rewindex: https://rewindex.com/company/grafana-cloud/incidents/xg2h8ht1d44n (CC BY 4.0).
- Markdown link: `[Grafana Cloud: Restrictions on Alerts & Reports for Grafana Cloud Free/Trial Users (2026-04-20)](https://rewindex.com/company/grafana-cloud/incidents/xg2h8ht1d44n)`


---
Canonical: https://rewindex.com/company/grafana-cloud/incidents/xg2h8ht1d44n · Markdown: https://rewindex.com/company/grafana-cloud/incidents/xg2h8ht1d44n.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/xg2h8ht1d44n · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:00:59.460Z