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Grafana Cloud: Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany

MajorStatus: resolvededitedStarted Resolved (45 min)2 updatesstatus.grafana.com (opens in new tab)
Summary

Grafana Cloud reported a major incident affecting Grafana Cloud Traces ingestion in AWS Germany - prod-eu-west-2, with elevated latency, intermittent errors, delayed ingestion and failed trace writes. It started at 2026-10-23 09:31 UTC and was still open when archived, open for 0 min at the last update; investigation was ongoing.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AWS Germany - prod-eu-west-2AWS Germany - prod-eu-west-2: IngestionOpenTelemetry Ingest Endpoint - AWS Germany - prod-eu-west-2Traces - AWS Germany - prod-eu-west-2: Ingestion

Timeline of updates

  1. investigating

    We are investigating elevated latency and intermittent errors when ingesting traces for Grafana Cloud Traces in AWS Germany. Customers may see delayed trace ingestion and failed trace writes. Next update by 10:30 UTC.

  2. resolved

    Between 09:31 and 10:13 UTC on 23 October 2026 (42 minutes), Grafana Cloud Traces in AWS Germany experienced elevated ingestion latency and intermittent trace write failures, affecting both direct trace ingestion and ingestion via the OpenTelemetry endpoint. All services are now operating normally.

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Impact, status and times are the vendor’s own, as last archived. View on status.grafana.com (opens in new tab).

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