# Grafana Cloud: Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-23 09:31 UTC · Resolved: 2026-10-23 10:16 UTC · Duration: 45 min
- Updates: 2 · Affected components: AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-2: Ingestion, OpenTelemetry Ingest Endpoint - AWS Germany - prod-eu-west-2, Traces - AWS Germany - prod-eu-west-2: Ingestion
- [Vendor status page: https://status.grafana.com/incidents/x264qsyj6cgd](https://status.grafana.com/incidents/x264qsyj6cgd)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Summary

Grafana Cloud reported a major incident affecting Grafana Cloud Traces ingestion in AWS Germany - prod-eu-west-2, with elevated latency, intermittent errors, delayed ingestion and failed trace writes. It started at 2026-10-23 09:31 UTC and was still open when archived, open for 0 min at the last update; investigation was ongoing. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-10-23 09:31 UTC: We are investigating elevated latency and intermittent errors when ingesting traces for Grafana Cloud Traces in AWS Germany. Customers may see delayed trace ingestion and failed trace writes. Next update by 10:30 UTC.
- **resolved** 2026-10-23 10:16 UTC: Between 09:31 and 10:13 UTC on 23 October 2026 (42 minutes), Grafana Cloud Traces in AWS Germany experienced elevated ingestion latency and intermittent trace write failures, affecting both direct trace ingestion and ingestion via the OpenTelemetry endpoint. All services are now operating normally.

## Rewindex changes for this incident

- 2026-10-23 09:31 UTC: [Major incident: Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany](https://rewindex.com/change/i43ceb0a6aa9633.md)
- 2026-10-23 10:23 UTC: [Incident updated: Elevated Trace Ingestion Latency and Errors for Grafana Cloud Traces in AWS Germany](https://rewindex.com/change/rfa16345e803695.md)


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/x264qsyj6cgd · Markdown: https://rewindex.com/company/grafana-cloud/incidents/x264qsyj6cgd.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/x264qsyj6cgd · Generated 2026-10-24T11:07:51.850Z