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Grafana Cloud: IRM Unable to Voice Call Brazil Numbers

MajorStatus: investigatingeditedStarted Not resolved3 updatesstatus.grafana.com (opens in new tab)
Summary

Grafana Cloud reported a major IRM outage affecting voice calls to Brazil, starting at 2026-11-02 00:37 UTC. It was still open when archived, with duration unknown; the vendor was investigating and advised users to configure mobile push or SMS notifications.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Incident ManagementResponse - IRM

Timeline of updates

  1. investigating

    We are currently investigating an issue impacting Voice calls to Brazil for IRM. We are working on a resolution, and an update will follow as soon as we have more info.
    Users should configure mobile push or SMS as notifications.

  2. investigating

    We are continuing to work on a resolution, and an update will follow as soon as we have more info.
    Users should configure mobile push or SMS as notifications.

  3. investigating

    Our efforts towards a resolution continues. We encourage usage of SMS and mobile push as alternative way in the meantime.
    Thank you for your patience.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.grafana.com (opens in new tab).

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