# Grafana Cloud: IRM Unable to Voice Call Brazil Numbers

> Grafana Cloud reported a major IRM outage affecting voice calls to Brazil, starting at 2026-11-02 00:37 UTC. It was still open when archived, with duration unknown; the vendor was investigating and advised users to configure mobile push or SMS notifications.

Canonical: https://rewindex.com/company/grafana-cloud/incidents/507h3wxc3mdh
Last updated: 2026-11-03T11:37:30Z

- Impact (vendor’s label): major
- Status: investigating · edited after publishing
- Started: 2026-11-02 00:37 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3 · Affected components: Incident Management, Response - IRM
- [Vendor status page: https://status.grafana.com/incidents/507h3wxc3mdh](https://status.grafana.com/incidents/507h3wxc3mdh)
- [Company: Grafana Cloud](https://rewindex.com/company/grafana-cloud.md)

## Summary

Grafana Cloud reported a major IRM outage affecting voice calls to Brazil, starting at 2026-11-02 00:37 UTC. It was still open when archived, with duration unknown; the vendor was investigating and advised users to configure mobile push or SMS notifications. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-11-02 00:36 UTC: We are currently investigating an issue impacting Voice calls to Brazil for IRM. We are working on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or SMS as notifications.
- **investigating** 2026-11-02 15:07 UTC: We are continuing to work on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or SMS as notifications.
- **investigating** 2026-11-02 17:11 UTC: Our efforts towards a resolution continues. We encourage usage of SMS and mobile push as alternative way in the meantime. Thank you for your patience.

## Rewindex changes for this incident

- 2026-11-02 00:37 UTC: [Major incident: IRM Unable to Voice Call Brazil Numbers](https://rewindex.com/change/i16d35e2ab1b35a.md)
- 2026-11-02 15:13 UTC: [Incident updated: IRM Unable to Voice Call Brazil Numbers](https://rewindex.com/change/rb6bc2010df701e.md)
- 2026-11-02 17:13 UTC: [Incident updated: IRM Unable to Voice Call Brazil Numbers](https://rewindex.com/change/ree0db43d929306.md)


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Canonical: https://rewindex.com/company/grafana-cloud/incidents/507h3wxc3mdh · Markdown: https://rewindex.com/company/grafana-cloud/incidents/507h3wxc3mdh.md · JSON: https://rewindex.com/api/v1/companies/grafana-cloud/incidents/507h3wxc3mdh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-03T11:37:30.697Z