Companies/Gladia/Incidents

Gladia: Real-time and Pre-recorded is having issue

Affected components: Add-onsWebsiteReal-Time v2Real-Time v1Pre-Recorded v2PlaygroundAPI

Timeline of updates

1. investigating2026-09-23 14:14 UTC

   Another network incident is affecting our production

2. investigating2026-09-23 14:24 UTC

   Investigating source of the issue

3. identified2026-09-23 14:35 UTC

   Network issue affecting Pre-recorded and Real Time. Transcription processing is slower than usual, and file uploads may also be affected. Our team is actively working on a resolution. We will share another update as soon as more information is available.

4. identified2026-09-23 14:36 UTC

   Network issue affecting Pre-recorded and Real Time. Transcription processing is slower than usual, and file uploads may also be affected. Our team is actively working on a resolution. We will share another update as soon as more information is available.

5. monitoring2026-09-23 14:53 UTC

   The underlying issue has been mitigated and the platform is stable again. Pre-recorded transcriptions are still taking around 6 minutes on average as we work through the backlog accumulated during the incident. We are monitoring closely and will share another update once processing times return to normal.

6. resolved2026-09-23 15:47 UTC

   The network issue reported by our provider has been resolved, and the platform is stable again. We scaled processing capacity to clear the backlog accumulated during the incident, and the queue is now fully drained. Pre-recorded processing times have returned to an average of around 15 seconds. Real-Time is stable.

Changes Rewindex caught on this incident

• Sep 23Critical incident: Real-time and Pre-recorded is having issue

Impact, status and times are the vendor’s own, as last archived. View on status.gladia.io (opens in new tab).

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