ChangesGladiaReal-time and Pre-recorded is having issue
Gladia: Critical incident: Real-time and Pre-recorded is having issue
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Gladia removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Real-time and Pre-recorded is having issue
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After: critical
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After: resolved
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After: 2026-09-23 14:35 UTC
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After: 2026-09-23 15:47 UTC
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After: Another network incident is affecting our production
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After: Investigating source of the issue
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After: Network issue affecting Pre-recorded and Real Time.
Transcription processing is slower than usual, and file uploads may also be affected.
Our team is actively working on a resolution. We will share another update as soon as more information is available.
Before: not present
After: Network issue affecting Pre-recorded and Real Time.
Transcription processing is slower than usual, and file uploads may also be affected.
Our team is actively working on a resolution. We will share another update as soon as more information is available.
Before: not present
After: The underlying issue has been mitigated and the platform is stable again. Pre-recorded transcriptions are still taking around 6 minutes on average as we work through the backlog accumulated during the incident. We are monitoring closely and will share another update once processing times return to normal.
Before: not present
After: The network issue reported by our provider has been resolved, and the platform is stable again. We scaled processing capacity to clear the backlog accumulated during the incident, and the queue is now fully drained.
Pre-recorded processing times have returned to an average of around 15 seconds. Real-Time is stable.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Wednesday, September 23
1 incident change
- CriticalCritical incident
Real-time and Pre-recorded is having issuethis change