# Gladia: Critical incident: Real-time and Pre-recorded is having issue

**Summary:** _summary pending_
- Kind: Major incident · Label: critical (vendor)
- Changed: 2026-09-23 14:35 UTC · Detected: 2026-10-19 17:33 UTC
- [Source: https://status.gladia.io/incidents/01M379X0822B173MSS83KPJEE0](https://status.gladia.io/incidents/01M379X0822B173MSS83KPJEE0)
- [Company: Gladia](https://rewindex.com/company/gladia.md)
- Versions: before (none: first archived) → after incident\_version:710/01M379X0822B173MSS83KPJEE0@dbac9ef73e1e
- Change 1 of 1 for this incident

Incident page (full timeline): [Real-time and Pre-recorded is having issue](https://rewindex.com/company/gladia/incidents/01M379X0822B173MSS83KPJEE0.md)
## What changed

**1. Added: Title**

```diff
+ Real-time and Pre-recorded is having issue
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-23 14:35 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-23 15:47 UTC
```

**6. Added: Update** (investigating) · 2026-09-23 14:14 UTC

```diff
+ Another network incident is affecting our production
```

**7. Added: Update** (investigating) · 2026-09-23 14:24 UTC

```diff
+ Investigating source of the issue
```

**8. Added: Update** (identified) · 2026-09-23 14:35 UTC

```diff
+ Network issue affecting Pre-recorded and Real Time.  Transcription processing is slower than usual, and file uploads may also be affected. Our team is actively working on a resolution. We will share another update as soon as more information is available.
```

**9. Added: Update** (identified) · 2026-09-23 14:36 UTC

```diff
+ Network issue affecting Pre-recorded and Real Time. Transcription processing is slower than usual, and file uploads may also be affected. Our team is actively working on a resolution. We will share another update as soon as more information is available.
```

**10. Added: Update** (monitoring) · 2026-09-23 14:53 UTC

```diff
+ The underlying issue has been mitigated and the platform is stable again. Pre-recorded transcriptions are still taking around 6 minutes on average as we work through the backlog accumulated during the incident. We are monitoring closely and will share another update once processing times return to normal.
```

**11. Added: Update** (resolved) · 2026-09-23 15:47 UTC

```diff
+ The network issue reported by our provider has been resolved, and the platform is stable again. We scaled processing capacity to clear the backlog accumulated during the incident, and the queue is now fully drained.  Pre-recorded processing times have returned to an average of around 15 seconds. Real-Time is stable.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-23 14:35 UTC | Critical incident: Real-time and Pre-recorded is having issue (this change) | critical |

All Gladia changes: [timeline](https://rewindex.com/company/gladia/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i186383bebcfa16 · Markdown: https://rewindex.com/change/i186383bebcfa16.md · JSON: https://rewindex.com/api/v1/changes/i186383bebcfa16 · Generated 2026-10-20T00:48:43.543Z