# Gladia: Real-time and Pre-recorded is having issue

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-23 14:35 UTC · Resolved: 2026-09-23 15:47 UTC · Duration: 1.2 h
- Updates: 6 · Affected components: Add-ons, Website, Real-Time v2, Real-Time v1, Pre-Recorded v2, Playground, API
- [Vendor status page: https://status.gladia.io/incidents/01M379X0822B173MSS83KPJEE0](https://status.gladia.io/incidents/01M379X0822B173MSS83KPJEE0)
- [Company: Gladia](https://rewindex.com/company/gladia.md)

## Timeline of updates

- **investigating** 2026-09-23 14:14 UTC: Another network incident is affecting our production
- **investigating** 2026-09-23 14:24 UTC: Investigating source of the issue
- **identified** 2026-09-23 14:35 UTC: Network issue affecting Pre-recorded and Real Time.  Transcription processing is slower than usual, and file uploads may also be affected. Our team is actively working on a resolution. We will share another update as soon as more information is available.
- **identified** 2026-09-23 14:36 UTC: Network issue affecting Pre-recorded and Real Time. Transcription processing is slower than usual, and file uploads may also be affected. Our team is actively working on a resolution. We will share another update as soon as more information is available.
- **monitoring** 2026-09-23 14:53 UTC: The underlying issue has been mitigated and the platform is stable again. Pre-recorded transcriptions are still taking around 6 minutes on average as we work through the backlog accumulated during the incident. We are monitoring closely and will share another update once processing times return to normal.
- **resolved** 2026-09-23 15:47 UTC: The network issue reported by our provider has been resolved, and the platform is stable again. We scaled processing capacity to clear the backlog accumulated during the incident, and the queue is now fully drained.  Pre-recorded processing times have returned to an average of around 15 seconds. Real-Time is stable.

## Rewindex changes for this incident

- 2026-09-23 14:35 UTC: [Critical incident: Real-time and Pre-recorded is having issue](https://rewindex.com/change/i186383bebcfa16.md)


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Canonical: https://rewindex.com/company/gladia/incidents/01M379X0822B173MSS83KPJEE0 · Markdown: https://rewindex.com/company/gladia/incidents/01M379X0822B173MSS83KPJEE0.md · JSON: https://rewindex.com/api/v1/companies/gladia/incidents/01M379X0822B173MSS83KPJEE0 · Generated 2026-10-19T23:36:03.342Z