Companies/Gladia/Incidents

Gladia: Global Incident - Pre-Recorded / Real-Time

Affected components: Add-onsWebsiteReal-Time v2Real-Time v1Pre-Recorded v2PlaygroundAPI

Timeline of updates

1. investigating2026-09-23 07:05 UTC

   Investigating source of the issue

2. investigating2026-09-23 07:14 UTC

   Still Investigating source of the issue.

3. monitoring2026-09-23 07:33 UTC

   Update : service recovering Situation returning to normal. New Pre-Recorded jobs process normally. Jobs from 08:55–09:34 UTC+2 are processed with delay.

4. resolved2026-09-23 08:10 UTC

   All services have returned to normal operation. The provider-side network issue is resolved. New jobs are processing normally, and the remaining Pre-Recorded backlog from this morning has been cleared. We consider this incident resolved. Thank you for your patience.

Changes Rewindex caught on this incident

• Sep 23Critical incident: Global Incident - Pre-Recorded / Real-Time

Impact, status and times are the vendor’s own, as last archived. View on status.gladia.io (opens in new tab).

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