# Gladia: Global Incident - Pre-Recorded / Real-Time

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-23 06:55 UTC · Resolved: 2026-09-23 08:10 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: Add-ons, Website, Real-Time v2, Real-Time v1, Pre-Recorded v2, Playground, API
- [Vendor status page: https://status.gladia.io/incidents/01M36HBJY402BRF6H9SWND2EA2](https://status.gladia.io/incidents/01M36HBJY402BRF6H9SWND2EA2)
- [Company: Gladia](https://rewindex.com/company/gladia.md)

## Timeline of updates

- **investigating** 2026-09-23 07:05 UTC: Investigating source of the issue
- **investigating** 2026-09-23 07:14 UTC: Still Investigating source of the issue.
- **monitoring** 2026-09-23 07:33 UTC: Update : service recovering Situation returning to normal. New Pre-Recorded jobs process normally. Jobs from 08:55–09:34 UTC+2 are processed with delay.
- **resolved** 2026-09-23 08:10 UTC: All services have returned to normal operation. The provider-side network issue is resolved. New jobs are processing normally, and the remaining Pre-Recorded backlog from this morning has been cleared. We consider this incident resolved. Thank you for your patience.

## Rewindex changes for this incident

- 2026-09-23 06:55 UTC: [Critical incident: Global Incident - Pre-Recorded / Real-Time](https://rewindex.com/change/i7c854c09c7488a.md)


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Canonical: https://rewindex.com/company/gladia/incidents/01M36HBJY402BRF6H9SWND2EA2 · Markdown: https://rewindex.com/company/gladia/incidents/01M36HBJY402BRF6H9SWND2EA2.md · JSON: https://rewindex.com/api/v1/companies/gladia/incidents/01M36HBJY402BRF6H9SWND2EA2 · Generated 2026-10-19T23:37:47.596Z