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CompaniesGitLabIncidents

GitLab: 404s on customers.gitlab.com

CriticalStatus: resolvededitedStarted Resolved (3.4 h)5 updatesstatus.gitlab.com (opens in new tab)

Affected components: GitLab Customers Portal

Timeline of updates

  1. investigating

    We've investigating 404s on the customers panel. We'll update as we learn more

  2. investigating

    We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.

  3. investigating

    We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.

  4. monitoring

    The Customers Portal is loading normally again, and we are no longer observing the intermittent 404 errors affecting sign-in and page loading. A redeployment has completed successfully, and we are monitoring the service for any recurrence before resolving the incident.

  5. resolved

    The monitoring period has concluded, and the incident has been confirmed resolved. See the issue for more details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23297 (opens in new tab)

Changes Rewindex caught on this incident

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on status.gitlab.com (opens in new tab).

Cite this

Status incident (vendor impact label: critical) posted by GitLab, started 2026-10-20 21:56 UTC, resolved after 3.4 h, 5 update(s); edited after publishing.

Title
404s on customers.gitlab.com
Vendor
GitLab
Date
URL
https://rewindex.com/company/gitlab/incidents/6ad7e38fa8d54c04f58bf921

GitLab profileRecent GitLab incidentsAll outages on October 20, 2026GitLab in October 2026MarkdownJSON