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ChangesGitLab404s on customers.gitlab.com

GitLab: Critical incident: 404s on customers.gitlab.com

Major incidentoutage (model (Jev), 99%)Changed Detected status.gitlab.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what GitLab removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: 404s on customers.gitlab.com
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: investigating
AddedStart time#4
Before: not present
After: 2026-10-20 21:56 UTC
AddedAffected components#5
Before: not present
After: GitLab Customers Portal
AddedUpdateinvestigating#6
Before: not present
After: We've investigating 404s on the customers panel. We'll update as we learn more

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How the archive is checked, and what it cannot prove.

History of this incident

Wednesday, October 21

1 incident change

Tuesday, October 20

4 incident changes

Cite this

Critical incident: 404s on customers.gitlab.com on GitLab’s status page, changed 2026-10-20 21:56 UTC (change 1 of 5).

Title
Critical incident: 404s on customers.gitlab.com
Vendor
GitLab
Date
URL
https://rewindex.com/change/i7e587b652ffd3e

All GitLab changesGitLab profileMarkdownJSON