# GitLab: Critical incident: 404s on customers.gitlab.com

> Critical incident: 404s on customers.gitlab.com. Detected 2026-10-20 by Rewindex: what changed on GitLab’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i7e587b652ffd3e
Last updated: 2026-10-20T22:04:06Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-20 21:56 UTC · Detected: 2026-10-20 22:04 UTC
- [Source: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ad7e38fa8d54c04f58bf921](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ad7e38fa8d54c04f58bf921)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)
- Versions: before (none: first archived) → after incident\_version:188/6ad7e38fa8d54c04f58bf921@00fce5a24c3c
- Change 1 of 5 for this incident

Incident page (full timeline): [404s on customers.gitlab.com](https://rewindex.com/company/gitlab/incidents/6ad7e38fa8d54c04f58bf921.md)
## What changed

**1. Added: Title**

```diff
+ 404s on customers.gitlab.com
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-20 21:56 UTC
```

**5. Added: Affected components**

```diff
+ GitLab Customers Portal
```

**6. Added: Update** (investigating) · 2026-10-20 21:56 UTC

```diff
+ We've investigating 404s on the customers panel. We'll update as we learn more
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-20 21:56 UTC | Critical incident: 404s on customers.gitlab.com (this change) | outage |
| 2026-10-20 22:53 UTC | [Incident updated: 404s on customers.gitlab.com](https://rewindex.com/change/rcf35d09398dd51.md) | Normal progress |
| 2026-10-20 23:23 UTC | [Incident updated: 404s on customers.gitlab.com](https://rewindex.com/change/r46dcc0fe09d5dc.md) | Normal progress |
| 2026-10-20 23:53 UTC | [Incident updated: 404s on customers.gitlab.com](https://rewindex.com/change/r63a5b0a88ff1b3.md) | Normal progress |
| 2026-10-21 01:24 UTC | [Incident updated: 404s on customers.gitlab.com](https://rewindex.com/change/r1e499b4a3f658f.md) | Normal progress |

Next: [change](https://rewindex.com/change/rcf35d09398dd51.md) · All GitLab changes: [timeline](https://rewindex.com/company/gitlab/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Critical incident: 404s on customers.gitlab.com on GitLab’s status page, changed 2026-10-20 21:56 UTC (change 1 of 5).

- Canonical URL: https://rewindex.com/change/i7e587b652ffd3e
- Citation: GitLab, “Critical incident: 404s on customers.gitlab.com” (2026-10-20 21:56 UTC). Archived by Rewindex: https://rewindex.com/change/i7e587b652ffd3e (CC BY 4.0).
- Markdown link: `[GitLab: Critical incident: 404s on customers.gitlab.com (2026-10-20)](https://rewindex.com/change/i7e587b652ffd3e)`


---
Canonical: https://rewindex.com/change/i7e587b652ffd3e · Markdown: https://rewindex.com/change/i7e587b652ffd3e.md · JSON: https://rewindex.com/api/v1/changes/i7e587b652ffd3e · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:35:51.968Z