# GitLab: 404s on customers.gitlab.com

> GitLab status incident “404s on customers.gitlab.com” on 2026-10-20: impact critical (vendor’s label), 3.4 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/gitlab/incidents/6ad7e38fa8d54c04f58bf921
Last updated: 2026-10-21T01:24:20Z

- Impact (vendor’s label): critical
- Status: resolved · edited after publishing
- Started: 2026-10-20 21:56 UTC · Resolved: 2026-10-21 01:21 UTC · Duration: 3.4 h
- Updates: 5 · Affected components: GitLab Customers Portal
- [Vendor status page: https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ad7e38fa8d54c04f58bf921](https://status.gitlab.com/pages/incident/5b36dc6502d06804c08349f7/6ad7e38fa8d54c04f58bf921)
- [Company: GitLab](https://rewindex.com/company/gitlab.md)

## Timeline of updates

- **investigating** 2026-10-20 21:56 UTC: We've investigating 404s on the customers panel. We'll update as we learn more
- **investigating** 2026-10-20 22:47 UTC: We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.
- **investigating** 2026-10-20 23:15 UTC: We’re continuing our investigation of 404s on the customers panel. We’ll update you as we learn more.
- **monitoring** 2026-10-20 23:51 UTC: The Customers Portal is loading normally again, and we are no longer observing the intermittent 404 errors affecting sign-in and page loading. A redeployment has completed successfully, and we are monitoring the service for any recurrence before resolving the incident.
- **resolved** 2026-10-21 01:21 UTC: The monitoring period has concluded, and the incident has been confirmed resolved. See the issue for more details: https://gitlab.com/gitlab-com/gl-infra/production/-/work\_items/23297

## Rewindex changes for this incident

- 2026-10-20 21:56 UTC: [Critical incident: 404s on customers.gitlab.com](https://rewindex.com/change/i7e587b652ffd3e.md)
- 2026-10-20 22:53 UTC: [Incident updated: 404s on customers.gitlab.com](https://rewindex.com/change/rcf35d09398dd51.md)
- 2026-10-20 23:23 UTC: [Incident updated: 404s on customers.gitlab.com](https://rewindex.com/change/r46dcc0fe09d5dc.md)
- 2026-10-20 23:53 UTC: [Incident updated: 404s on customers.gitlab.com](https://rewindex.com/change/r63a5b0a88ff1b3.md)
- 2026-10-21 01:24 UTC: [Incident updated: 404s on customers.gitlab.com](https://rewindex.com/change/r1e499b4a3f658f.md)

## Cite this

Status incident (vendor impact label: critical) posted by GitLab, started 2026-10-20 21:56 UTC, resolved after 3.4 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/gitlab/incidents/6ad7e38fa8d54c04f58bf921
- Citation: GitLab, “404s on customers.gitlab.com” (2026-10-20 21:56 UTC). Archived by Rewindex: https://rewindex.com/company/gitlab/incidents/6ad7e38fa8d54c04f58bf921 (CC BY 4.0).
- Markdown link: `[GitLab: 404s on customers.gitlab.com (2026-10-20)](https://rewindex.com/company/gitlab/incidents/6ad7e38fa8d54c04f58bf921)`


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Canonical: https://rewindex.com/company/gitlab/incidents/6ad7e38fa8d54c04f58bf921 · Markdown: https://rewindex.com/company/gitlab/incidents/6ad7e38fa8d54c04f58bf921.md · JSON: https://rewindex.com/api/v1/companies/gitlab/incidents/6ad7e38fa8d54c04f58bf921 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:11:19.885Z