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FullStory: Possible degradation in Fullstory Web app

Affected components: Fullstory Web Application

Timeline of updates

1. investigating2025-10-20 20:11 UTC

   Some customers may experience degradation in the Fullstory Web application for some features, and delayed indexing under some circumstances. Both NA and EU data regions appear to be affected. We are actively investigating the issue.

2. investigating2025-10-20 21:52 UTC

   We have identified the issue and our systems have caught up on delayed indexing. We are continuing to work on implementing a full resolution for degradation in the Fullstory Web app for some features.

3. monitoring2025-10-21 00:07 UTC

   All issues with indexing and degradation in the Fullstory Web application have been resolved. We are monitoring these results and we will provide another status update by 10:00am ET tomorrow morning.

4. resolved2025-10-21 12:32 UTC

   This incident is now resolved. If you notice any issues with degradation in the Fullstory Web application, please reach out to support@fullstory.com.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). FullStory profile · Recent FullStory incidents · Markdown · JSON