FullStory: "Failed to load user list" message appearing for new FullStory customers
Timeline of updates
- resolved
This incident was resolved with a configuration update at 4:38pm EST, and all known affected customers were operational again as of 5:41pm EST.
From FullStory’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.fullstory.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by FullStory, started 2018-01-03 21:06 UTC, resolved after 6.5 h, 1 update(s).
- Title
- "Failed to load user list" message appearing for new FullStory customers
- Vendor
- FullStory
- Date
- URL
- https://rewindex.com/company/fullstory/incidents/rm0vdmvq88w5
FullStory profileRecent FullStory incidentsAll outages on January 3, 2018FullStory in January 2018MarkdownJSON