# FullStory: "Failed to load user list" message appearing for new FullStory customers

> FullStory status incident “"Failed to load user list" message appearing for new FullStory customers” on 2018-01-03: impact none (vendor’s label), 6.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/fullstory/incidents/rm0vdmvq88w5
Last updated: 2018-01-04T03:39:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2018-01-03 21:06 UTC · Resolved: 2018-01-04 03:39 UTC · Duration: 6.5 h
- Updates: 1
- [Vendor status page: https://status.fullstory.com/incidents/rm0vdmvq88w5](https://status.fullstory.com/incidents/rm0vdmvq88w5)
- [Company: FullStory](https://rewindex.com/company/fullstory.md)

## Timeline of updates

- **resolved** 2018-01-04 03:39 UTC: This incident was resolved with a configuration update at 4:38pm EST, and all known affected customers were operational again as of 5:41pm EST.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by FullStory, started 2018-01-03 21:06 UTC, resolved after 6.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/fullstory/incidents/rm0vdmvq88w5
- Citation: FullStory, “"Failed to load user list" message appearing for new FullStory customers” (2018-01-03 21:06 UTC). Archived by Rewindex: https://rewindex.com/company/fullstory/incidents/rm0vdmvq88w5 (CC BY 4.0).
- Markdown link: `[FullStory: "Failed to load user list" message appearing for new FullStory customers (2018-01-03)](https://rewindex.com/company/fullstory/incidents/rm0vdmvq88w5)`


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Canonical: https://rewindex.com/company/fullstory/incidents/rm0vdmvq88w5 · Markdown: https://rewindex.com/company/fullstory/incidents/rm0vdmvq88w5.md · JSON: https://rewindex.com/api/v1/companies/fullstory/incidents/rm0vdmvq88w5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:17:50.514Z