Freshdesk: Issue with sending replies and updating tickets
Affected components: MarketplaceMarketplaceMarketplaceMarketplaceMarketplace
Timeline of updates
- update
We are currently experiencing an issue where a subset of customers may be unable to send replies or update ticket properties in Freshdesk. Our teams are investigating and working on a fix. We will share another update as soon as we have more information.
Changes Rewindex caught on this incident
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Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-11-12 07:23 UTC, resolved after 2.4 h, 1 update(s); edited after publishing.
- Title
- Issue with sending replies and updating tickets
- Vendor
- Freshdesk
- Date
- URL
- https://rewindex.com/company/freshdesk/incidents/1610127
Freshdesk profileRecent Freshdesk incidentsAll outages on November 12, 2026Freshdesk in November 2026MarkdownJSON