# Freshdesk: Issue with sending replies and updating tickets

> Freshdesk status incident “Issue with sending replies and updating tickets” on 2026-11-12: impact minor (vendor’s label), 2.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1610127
Last updated: 2026-11-12T10:18:41Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-12 07:23 UTC · Resolved: 2026-11-12 09:45 UTC · Duration: 2.4 h
- Updates: 1 · Affected components: Marketplace, Marketplace, Marketplace, Marketplace, Marketplace
- [Vendor status page: https://status.freshworks.com/incident/1610127](https://status.freshworks.com/incident/1610127)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-11-12 07:23 UTC: We are currently experiencing an issue where a subset of customers may be unable to send replies or update ticket properties in Freshdesk. Our teams are investigating and working on a fix. We will share another update as soon as we have more information.

## Rewindex changes for this incident

- 2026-11-12 10:18 UTC: [Incident updated: Issue with sending replies and updating tickets](https://rewindex.com/change/r1d26801d4c1053.md)

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-11-12 07:23 UTC, resolved after 2.4 h, 1 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1610127
- Citation: Freshdesk, “Issue with sending replies and updating tickets” (2026-11-12 07:23 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1610127 (CC BY 4.0).
- Markdown link: `[Freshdesk: Issue with sending replies and updating tickets (2026-11-12)](https://rewindex.com/company/freshdesk/incidents/1610127)`


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Canonical: https://rewindex.com/company/freshdesk/incidents/1610127 · Markdown: https://rewindex.com/company/freshdesk/incidents/1610127.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1610127 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-12T15:24:43.789Z