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CompaniesFreshdeskIncidents

Freshdesk: Degraded Performance in Freshdesk

MinorStatus: resolvedStarted Resolved (3.3 h)1 updatestatus.freshworks.com (opens in new tab)

Affected components: AI Agents & Bots

Timeline of updates

  1. update

    Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution.

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Impact, status and times are the vendor’s own, as last archived. View on status.freshworks.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-10-16 13:38 UTC, resolved after 3.3 h, 1 update(s).

Title
Degraded Performance in Freshdesk
Vendor
Freshdesk
Date
URL
https://rewindex.com/company/freshdesk/incidents/1609917

Freshdesk profileRecent Freshdesk incidentsAll outages on October 16, 2026Freshdesk in October 2026MarkdownJSON