# Freshdesk: Degraded Performance in Freshdesk

> Freshdesk status incident “Degraded Performance in Freshdesk” on 2026-10-16: impact minor (vendor’s label), 3.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/freshdesk/incidents/1609917
Last updated: 2026-10-16T16:56:09Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-16 13:38 UTC · Resolved: 2026-10-16 16:56 UTC · Duration: 3.3 h
- Updates: 1 · Affected components: AI Agents & Bots
- [Vendor status page: https://status.freshworks.com/incident/1609917](https://status.freshworks.com/incident/1609917)
- [Company: Freshdesk](https://rewindex.com/company/freshdesk.md)

## Timeline of updates

- **update** 2026-10-16 13:38 UTC: Users may have experienced conversations being transferred to a live agent due to bot timeout behavior. Our team has identified the issue and is actively investigating the impact and working towards a resolution.

## Cite this

Status incident (vendor impact label: minor) posted by Freshdesk, started 2026-10-16 13:38 UTC, resolved after 3.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/freshdesk/incidents/1609917
- Citation: Freshdesk, “Degraded Performance in Freshdesk” (2026-10-16 13:38 UTC). Archived by Rewindex: https://rewindex.com/company/freshdesk/incidents/1609917 (CC BY 4.0).
- Markdown link: `[Freshdesk: Degraded Performance in Freshdesk (2026-10-16)](https://rewindex.com/company/freshdesk/incidents/1609917)`


---
Canonical: https://rewindex.com/company/freshdesk/incidents/1609917 · Markdown: https://rewindex.com/company/freshdesk/incidents/1609917.md · JSON: https://rewindex.com/api/v1/companies/freshdesk/incidents/1609917 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:19:37.791Z