FireHydrant: Phone Call and Messaging functionality degraded
Timeline of updates
- resolved
We have identified an interruption in voice call and message delivery, and are actively investigating. Some calls and messages are currently stuck as queued or held as busy.
We will update our status page as we discover more.
- resolved
We have located the cause of the degradation in call and notification delivery. Moreover, the expanded scope of impact includes slack, email and push notifications, due to the overall congestion.
We are actively working on a fix and will update the status page as we make progress.
- resolved
We have an initial fix in place. Calls are being completed and notifications are being delivered successfully.
Some residual delays in notification delivery and alert status updates may still linger.
We will update the status page again once fully resolved.
Changes Rewindex caught on this incident
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.firehydrant.com (opens in new tab).
Cite this
Status incident (vendor impact label: major) posted by FireHydrant, started 2026-08-04 13:24 UTC, resolved after 3.0 h, 3 update(s).
- Title
- Phone Call and Messaging functionality degraded
- Vendor
- FireHydrant
- Date
- URL
- https://rewindex.com/company/firehydrant/incidents/5d2d0e25-ba23-4bf8-84a7-885b662bf2c3
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