# FireHydrant: Phone Call and Messaging functionality degraded

> FireHydrant status incident “Phone Call and Messaging functionality degraded” on 2026-08-04: impact major (vendor’s label), 3.0 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/firehydrant/incidents/5d2d0e25-ba23-4bf8-84a7-885b662bf2c3
Last updated: 2026-08-04T16:24:07Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-04 13:24 UTC · Resolved: 2026-08-04 16:24 UTC · Duration: 3.0 h
- Updates: 3
- [Vendor status page: https://status.firehydrant.com/incidents/5d2d0e25-ba23-4bf8-84a7-885b662bf2c3](https://status.firehydrant.com/incidents/5d2d0e25-ba23-4bf8-84a7-885b662bf2c3)
- [Company: FireHydrant](https://rewindex.com/company/firehydrant.md)

## Timeline of updates

- **resolved** 2026-08-04 13:31 UTC: We have identified an interruption in voice call and message delivery, and are actively investigating. Some calls and messages are currently stuck as queued or held as busy. We will update our status page as we discover more.
- **resolved** 2026-08-04 14:25 UTC: We have located the cause of the degradation in call and notification delivery. Moreover, the expanded scope of impact includes slack, email and push notifications, due to the overall congestion. We are actively working on a fix and will update the status page as we make progress.
- **resolved** 2026-08-04 14:42 UTC: We have an initial fix in place. Calls are being completed and notifications are being delivered successfully. Some residual delays in notification delivery and alert status updates may still linger. We will update the status page again once fully resolved.

## Rewindex changes for this incident

- 2026-08-04 13:24 UTC: [Major incident: Phone Call and Messaging functionality degraded](https://rewindex.com/change/if928c92091f1c5.md)

## Cite this

Status incident (vendor impact label: major) posted by FireHydrant, started 2026-08-04 13:24 UTC, resolved after 3.0 h, 3 update(s).

- Canonical URL: https://rewindex.com/company/firehydrant/incidents/5d2d0e25-ba23-4bf8-84a7-885b662bf2c3
- Citation: FireHydrant, “Phone Call and Messaging functionality degraded” (2026-08-04 13:24 UTC). Archived by Rewindex: https://rewindex.com/company/firehydrant/incidents/5d2d0e25-ba23-4bf8-84a7-885b662bf2c3 (CC BY 4.0).
- Markdown link: `[FireHydrant: Phone Call and Messaging functionality degraded (2026-08-04)](https://rewindex.com/company/firehydrant/incidents/5d2d0e25-ba23-4bf8-84a7-885b662bf2c3)`


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Canonical: https://rewindex.com/company/firehydrant/incidents/5d2d0e25-ba23-4bf8-84a7-885b662bf2c3 · Markdown: https://rewindex.com/company/firehydrant/incidents/5d2d0e25-ba23-4bf8-84a7-885b662bf2c3.md · JSON: https://rewindex.com/api/v1/companies/firehydrant/incidents/5d2d0e25-ba23-4bf8-84a7-885b662bf2c3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:42:26.539Z