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ChangesFireHydrantPhone Call and Messaging functionality degraded

FireHydrant: Major incident: Phone Call and Messaging functionality degraded

Major incidentdegradation (model (Jev), 96%)Changed Detected status.firehydrant.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what FireHydrant removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Phone Call and Messaging functionality degraded
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-04 13:24 UTC
AddedResolved time#5
Before: not present
After: 2026-08-04 16:24 UTC
AddedUpdateresolved#6
Before: not present
After: We have identified an interruption in voice call and message delivery, and are actively investigating. Some calls and messages are currently stuck as queued or held as busy. We will update our status page as we discover more.
AddedUpdateresolved#7
Before: not present
After: We have located the cause of the degradation in call and notification delivery. Moreover, the expanded scope of impact includes slack, email and push notifications, due to the overall congestion. We are actively working on a fix and will update the status page as we make progress.
AddedUpdateresolved#8
Before: not present
After: We have an initial fix in place. Calls are being completed and notifications are being delivered successfully. Some residual delays in notification delivery and alert status updates may still linger. We will update the status page again once fully resolved.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

History of this incident

Tuesday, August 4

1 incident change

Cite this

Major incident: Phone Call and Messaging functionality degraded on FireHydrant’s status page, changed 2026-08-04 13:24 UTC (change 1 of 1).

Title
Major incident: Phone Call and Messaging functionality degraded
Vendor
FireHydrant
Date
URL
https://rewindex.com/change/if928c92091f1c5

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