# FireHydrant: Major incident: Phone Call and Messaging functionality degraded

> Major incident: Phone Call and Messaging functionality degraded. Detected 2026-11-04 by Rewindex: what changed on FireHydrant’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/if928c92091f1c5
Last updated: 2026-11-04T09:08:40Z

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-04 13:24 UTC · Detected: 2026-11-04 09:08 UTC
- [Source: https://status.firehydrant.com/incidents/5d2d0e25-ba23-4bf8-84a7-885b662bf2c3](https://status.firehydrant.com/incidents/5d2d0e25-ba23-4bf8-84a7-885b662bf2c3)
- [Company: FireHydrant](https://rewindex.com/company/firehydrant.md)
- Versions: before (none: first archived) → after incident\_version:277/5d2d0e25-ba23-4bf8-84a7-885b662bf2c3@af057f8cfd54
- Change 1 of 1 for this incident

Incident page (full timeline): [Phone Call and Messaging functionality degraded](https://rewindex.com/company/firehydrant/incidents/5d2d0e25-ba23-4bf8-84a7-885b662bf2c3.md)
## What changed

**1. Added: Title**

```diff
+ Phone Call and Messaging functionality degraded
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-04 13:24 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-04 16:24 UTC
```

**6. Added: Update** (resolved) · 2026-08-04 13:31 UTC

```diff
+ We have identified an interruption in voice call and message delivery, and are actively investigating. Some calls and messages are currently stuck as queued or held as busy.  We will update our status page as we discover more.
```

**7. Added: Update** (resolved) · 2026-08-04 14:25 UTC

```diff
+ We have located the cause of the degradation in call and notification delivery. Moreover, the expanded scope of impact includes slack, email and push notifications, due to the overall congestion. We are actively working on a fix and will update the status page as we make progress.
```

**8. Added: Update** (resolved) · 2026-08-04 14:42 UTC

```diff
+ We have an initial fix in place. Calls are being completed and notifications are being delivered successfully.  Some residual delays in notification delivery and alert status updates may still linger. We will update the status page again once fully resolved. 
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-04 13:24 UTC | Major incident: Phone Call and Messaging functionality degraded (this change) | degradation |

All FireHydrant changes: [timeline](https://rewindex.com/company/firehydrant/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Phone Call and Messaging functionality degraded on FireHydrant’s status page, changed 2026-08-04 13:24 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/if928c92091f1c5
- Citation: FireHydrant, “Major incident: Phone Call and Messaging functionality degraded” (2026-08-04 13:24 UTC). Archived by Rewindex: https://rewindex.com/change/if928c92091f1c5 (CC BY 4.0).
- Markdown link: `[FireHydrant: Major incident: Phone Call and Messaging functionality degraded (2026-08-04)](https://rewindex.com/change/if928c92091f1c5)`


---
Canonical: https://rewindex.com/change/if928c92091f1c5 · Markdown: https://rewindex.com/change/if928c92091f1c5.md · JSON: https://rewindex.com/api/v1/changes/if928c92091f1c5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:15:40.077Z