FireHydrant: On Call Schedules not loading
Timeline of updates
- identified
We've identified an issue with listing on-call schedules in our API due to timezone discrepancies related to a recent infrastructure upgrade. We're in the process of rolling this change back to restore this API endpoint's functionality. No on-call schedules have been lost or deleted and they remain available to page via Signals.
- resolved
We have rolled back a change and are starting to see oncall schedules loading. We are continuing to monitor progress. We can confirm no data has been lost
- resolved
We've finished rolling back our infrastructure change and on-call schedules should now return in our UI.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.firehydrant.com (opens in new tab).
Cite this
Status incident (vendor impact label: major) posted by FireHydrant, started 2026-03-18 12:21 UTC, resolved after 1.1 h, 3 update(s).
- Title
- On Call Schedules not loading
- Vendor
- FireHydrant
- Date
- URL
- https://rewindex.com/company/firehydrant/incidents/1051b2b9-c5be-41ed-bf7e-a5351e2b9e5a
FireHydrant profileRecent FireHydrant incidentsAll outages on March 18, 2026FireHydrant in March 2026MarkdownJSON