# FireHydrant: On Call Schedules not loading

> FireHydrant status incident “On Call Schedules not loading” on 2026-03-18: impact major (vendor’s label), 1.1 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/firehydrant/incidents/1051b2b9-c5be-41ed-bf7e-a5351e2b9e5a
Last updated: 2026-03-18T13:28:52Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-03-18 12:21 UTC · Resolved: 2026-03-18 13:28 UTC · Duration: 1.1 h
- Updates: 3
- [Vendor status page: https://status.firehydrant.com/incidents/1051b2b9-c5be-41ed-bf7e-a5351e2b9e5a](https://status.firehydrant.com/incidents/1051b2b9-c5be-41ed-bf7e-a5351e2b9e5a)
- [Company: FireHydrant](https://rewindex.com/company/firehydrant.md)

## Timeline of updates

- **identified** 2026-03-18 12:59 UTC: We've identified an issue with listing on-call schedules in our API due to timezone discrepancies related to a recent infrastructure upgrade. We're in the process of rolling this change back to restore this API endpoint's functionality. No on-call schedules have been lost or deleted and they remain available to page via Signals.
- **resolved** 2026-03-18 13:26 UTC: We have rolled back a change and are starting to see oncall schedules loading. We are continuing to monitor progress. We can confirm no data has been lost
- **resolved** 2026-03-18 13:28 UTC: We've finished rolling back our infrastructure change and on-call schedules should now return in our UI.

## Rewindex changes for this incident

- 2026-03-18 12:21 UTC: [Major incident: On Call Schedules not loading](https://rewindex.com/change/i82e951fd0b9c23.md)

## Cite this

Status incident (vendor impact label: major) posted by FireHydrant, started 2026-03-18 12:21 UTC, resolved after 1.1 h, 3 update(s).

- Canonical URL: https://rewindex.com/company/firehydrant/incidents/1051b2b9-c5be-41ed-bf7e-a5351e2b9e5a
- Citation: FireHydrant, “On Call Schedules not loading” (2026-03-18 12:21 UTC). Archived by Rewindex: https://rewindex.com/company/firehydrant/incidents/1051b2b9-c5be-41ed-bf7e-a5351e2b9e5a (CC BY 4.0).
- Markdown link: `[FireHydrant: On Call Schedules not loading (2026-03-18)](https://rewindex.com/company/firehydrant/incidents/1051b2b9-c5be-41ed-bf7e-a5351e2b9e5a)`


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Canonical: https://rewindex.com/company/firehydrant/incidents/1051b2b9-c5be-41ed-bf7e-a5351e2b9e5a · Markdown: https://rewindex.com/company/firehydrant/incidents/1051b2b9-c5be-41ed-bf7e-a5351e2b9e5a.md · JSON: https://rewindex.com/api/v1/companies/firehydrant/incidents/1051b2b9-c5be-41ed-bf7e-a5351e2b9e5a · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:39:36.085Z