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ChangesFireHydrantOn Call Schedules not loading

FireHydrant: Major incident: On Call Schedules not loading

Major incidentoutage (model (Jev), 99%)Changed Detected status.firehydrant.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what FireHydrant removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: On Call Schedules not loading
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-03-18 12:21 UTC
AddedResolved time#5
Before: not present
After: 2026-03-18 13:28 UTC
AddedUpdateidentified#6
Before: not present
After: We've identified an issue with listing on-call schedules in our API due to timezone discrepancies related to a recent infrastructure upgrade. We're in the process of rolling this change back to restore this API endpoint's functionality. No on-call schedules have been lost or deleted and they remain available to page via Signals.
AddedUpdateresolved#7
Before: not present
After: We have rolled back a change and are starting to see oncall schedules loading. We are continuing to monitor progress. We can confirm no data has been lost
AddedUpdateresolved#8
Before: not present
After: We've finished rolling back our infrastructure change and on-call schedules should now return in our UI.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

History of this incident

Wednesday, March 18

1 incident change

Cite this

Major incident: On Call Schedules not loading on FireHydrant’s status page, changed 2026-03-18 12:21 UTC (change 1 of 1).

Title
Major incident: On Call Schedules not loading
Vendor
FireHydrant
Date
URL
https://rewindex.com/change/i82e951fd0b9c23

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