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ElevenLabs: Some ElevenAgents calls failed to start

MajorStatus: resolvedStarted Resolved (2.6 h)5 updatesstatus.elevenlabs.io (opens in new tab)

Affected components: 01M52E6REJ3EKRW049FBMB41JC01M52E6REJ3EKRW049FBMB41JC

Timeline of updates

  1. investigating

    We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.

  2. monitoring

    The calls are working now.

  3. identified

    We are still seeing some calls that are failing, our team is currently applying a new fix.

  4. monitoring

    We have released another fix, the error rate is now down.

  5. resolved

    The issue has been fully resolved and everything is functional again.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.elevenlabs.io (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by ElevenLabs, started 2026-09-18 23:32 UTC, resolved after 2.6 h, 5 update(s).

Title
Some ElevenAgents calls failed to start
Vendor
ElevenLabs
Date
URL
https://rewindex.com/company/elevenlabs/incidents/01M5FR709A2TFRYVVPZ4Y77DKB

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