# ElevenLabs: Some ElevenAgents calls failed to start

> ElevenLabs status incident “Some ElevenAgents calls failed to start” on 2026-09-18: impact major (vendor’s label), 2.6 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/elevenlabs/incidents/01M5FR709A2TFRYVVPZ4Y77DKB
Last updated: 2026-09-19T02:08:29Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-18 23:32 UTC · Resolved: 2026-09-19 02:08 UTC · Duration: 2.6 h
- Updates: 5 · Affected components: 01M52E6REJ3EKRW049FBMB41JC, 01M52E6REJ3EKRW049FBMB41JC
- [Vendor status page: https://status.elevenlabs.io/incidents/01M5FR709A2TFRYVVPZ4Y77DKB](https://status.elevenlabs.io/incidents/01M5FR709A2TFRYVVPZ4Y77DKB)
- [Company: ElevenLabs](https://rewindex.com/company/elevenlabs.md)

## Timeline of updates

- **investigating** 2026-09-19 00:34 UTC: We are investigating an issue that occurred with some calls where the call didn't start; however, the calls are working now.
- **monitoring** 2026-09-19 00:35 UTC: The calls are working now.
- **identified** 2026-09-19 00:48 UTC: We are still seeing some calls that are failing, our team is currently applying a new fix.
- **monitoring** 2026-09-19 00:56 UTC: We have released another fix, the error rate is now down.
- **resolved** 2026-09-19 02:08 UTC: The issue has been fully resolved and everything is functional again.

## Rewindex changes for this incident

- 2026-09-18 23:32 UTC: [Major incident: Some ElevenAgents calls failed to start](https://rewindex.com/change/i4915a45a394dbd.md)

## Cite this

Status incident (vendor impact label: major) posted by ElevenLabs, started 2026-09-18 23:32 UTC, resolved after 2.6 h, 5 update(s).

- Canonical URL: https://rewindex.com/company/elevenlabs/incidents/01M5FR709A2TFRYVVPZ4Y77DKB
- Citation: ElevenLabs, “Some ElevenAgents calls failed to start” (2026-09-18 23:32 UTC). Archived by Rewindex: https://rewindex.com/company/elevenlabs/incidents/01M5FR709A2TFRYVVPZ4Y77DKB (CC BY 4.0).
- Markdown link: `[ElevenLabs: Some ElevenAgents calls failed to start (2026-09-18)](https://rewindex.com/company/elevenlabs/incidents/01M5FR709A2TFRYVVPZ4Y77DKB)`


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Canonical: https://rewindex.com/company/elevenlabs/incidents/01M5FR709A2TFRYVVPZ4Y77DKB · Markdown: https://rewindex.com/company/elevenlabs/incidents/01M5FR709A2TFRYVVPZ4Y77DKB.md · JSON: https://rewindex.com/api/v1/companies/elevenlabs/incidents/01M5FR709A2TFRYVVPZ4Y77DKB · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:50:34.817Z