CompaniesElastic CloudIncidents
Elastic Cloud: Credit card customers receiving incorrect past due invoice emails
Timeline of updates
- resolved
We are aware of an issue that caused some credit card customers to receive a "Past Due Invoice" email for their April 1 invoice, despite a successful payment. This email was sent in error and does not indicate that successfully paid invoices will be charged again. We have identified the root cause and are working with a vendor to understand options to prevent its recurrence. We apologize for the inconvenience.
From Elastic Cloud’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.elastic.co (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Elastic Cloud, started 2025-04-02 13:20 UTC, resolved after 8.9 h, 1 update(s).
- Title
- Credit card customers receiving incorrect past due invoice emails
- Vendor
- Elastic Cloud
- Date
- URL
- https://rewindex.com/company/elastic-cloud/incidents/592ccsckf8k0
Elastic Cloud profileRecent Elastic Cloud incidentsAll outages on April 2, 2025Elastic Cloud in April 2025MarkdownJSON