# Elastic Cloud: Credit card customers receiving incorrect past due invoice emails

> Elastic Cloud status incident “Credit card customers receiving incorrect past due invoice emails” on 2025-04-02: impact none (vendor’s label), 8.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/elastic-cloud/incidents/592ccsckf8k0
Last updated: 2025-04-02T22:17:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-04-02 13:20 UTC · Resolved: 2025-04-02 22:17 UTC · Duration: 8.9 h
- Updates: 1
- [Vendor status page: https://status.elastic.co/incidents/592ccsckf8k0](https://status.elastic.co/incidents/592ccsckf8k0)
- [Company: Elastic Cloud](https://rewindex.com/company/elastic-cloud.md)

## Timeline of updates

- **resolved** 2025-04-02 22:17 UTC: We are aware of an issue that caused some credit card customers to receive a "Past Due Invoice" email for their April 1 invoice, despite a successful payment. This email was sent in error and does not indicate that successfully paid invoices will be charged again. We have identified the root cause and are working with a vendor to understand options to prevent its recurrence. We apologize for the inconvenience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Elastic Cloud, started 2025-04-02 13:20 UTC, resolved after 8.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/elastic-cloud/incidents/592ccsckf8k0
- Citation: Elastic Cloud, “Credit card customers receiving incorrect past due invoice emails” (2025-04-02 13:20 UTC). Archived by Rewindex: https://rewindex.com/company/elastic-cloud/incidents/592ccsckf8k0 (CC BY 4.0).
- Markdown link: `[Elastic Cloud: Credit card customers receiving incorrect past due invoice emails (2025-04-02)](https://rewindex.com/company/elastic-cloud/incidents/592ccsckf8k0)`


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Canonical: https://rewindex.com/company/elastic-cloud/incidents/592ccsckf8k0 · Markdown: https://rewindex.com/company/elastic-cloud/incidents/592ccsckf8k0.md · JSON: https://rewindex.com/api/v1/companies/elastic-cloud/incidents/592ccsckf8k0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:08:41.724Z