Companies Elastic Cloud Monthly reportsMay 2018

Elastic Cloud in May 2018: incidents, uptime and changes

10incidents posted

1labelled major or critical

99.45%free of major/critical

98.26%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 4 h 3 min, incident time 12 h 54 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 3 · No impact listed 6

Major and critical incidents 1

Incident	Impact	Started	Duration	Status	Day
Proxy disruption due to failover of coordination layer	Major	May 3, 2018, 23:59	4.0 h	resolved	05-03

Other incidents 9

Incident	Impact	Started	Duration	Status	Day
[Scheduled] [Scheduled] AWS SA East Logging and Metrics Infrastructure	No impact listed	May 21, 2018, 13:00	47 h	resolved	05-21
[Scheduled] AWS Ireland Logging and Metrics Infrastructure	No impact listed	May 23, 2018, 16:00	27 h	resolved	05-23
[Scheduled] User Console & API Maintenance Outage	No impact listed	May 24, 2018, 05:00	1.6 h	resolved	05-24
[Scheduled] User Console CDN Modifications	No impact listed	May 25, 2018, 02:00	2.0 h	resolved	05-25
“We’re investigating delayed email delivery for certain customer requests”	No impact listed	May 29, 2018, 15:15	23 h	resolved	05-29
“We are looking into increased response times on the platform user console”	No impact listed	May 29, 2018, 20:45	17 h	resolved	05-29
Cluster logs are not accessible	Minor	May 31, 2018, 15:09	32 h	resolved	05-31
Cluster metrics in eu-west-1 may be delayed or missing	Minor	May 31, 2018, 16:08	9.6 h	resolved	05-31
AWS N. Virginia Intermittent Outage	Minor	May 31, 2018, 23:52	1.8 h	resolved	05-31

Maintenance 4

Show scheduled maintenance

May 2, 2018, 00:45 [Scheduled] AWS Sao Paulo Proxy replacement
May 7, 2018, 00:31 [Scheduled] AWS Singapore Proxy replacement
May 8, 2018, 00:30 [Scheduled] AWS Tokyo Proxy replacement
May 9, 2018, 03:00 [Scheduled] AWS California Proxy replacement

Cite this

Elastic Cloud posted 10 status incidents in May 2018 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title: Elastic Cloud in May 2018
Vendor: Elastic Cloud
Date: 2018-05-01 00:00 UTC
URL: https://rewindex.com/company/elastic-cloud/2018/05

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