Companies/E2B/Incidents

E2B: Elevated error rates when creating sandboxes from snapshots

Affected components: Sandbox Pause/Resume/CreateSandbox Pause/Resume/Create

Timeline of updates

1. investigating2026-09-15 16:53 UTC

   Some teams are experiencing elevated error rates when creating sandboxes from snapshots. Our team is investigating the root cause and will share updates as we learn more.

2. identified2026-09-15 17:44 UTC

   Our investigation points to a compatibility issue affecting some snapshot restores. We’re validating these findings and working toward a resolution. We’ll share further updates as we learn more.

3. identified2026-09-15 20:06 UTC

   We’ve confirmed the root cause and are working to deploy a fix. We’ll share another update once the fix is in place and we’ve verified recovery.

4. monitoring2026-09-15 21:01 UTC

   We’ve deployed the fix, and sandbox creation from snapshots is operating normally. We’re continuing to monitor to confirm stability.

5. resolved2026-09-15 21:38 UTC

   This incident has been fully resolved. We’ll publish a postmortem soon with more details on the cause and resolution. We apologize again for the disruption.

Changes Rewindex caught on this incident

• Sep 15Major incident: Elevated error rates when creating sandboxes from snapshots

Impact, status and times are the vendor’s own, as last archived. View on status.e2b.dev (opens in new tab).

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