# E2B: Elevated error rates when creating sandboxes from snapshots

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-15 16:53 UTC · Resolved: 2026-09-15 21:38 UTC · Duration: 4.8 h
- Updates: 5 · Affected components: Sandbox Pause/Resume/Create, Sandbox Pause/Resume/Create
- [Vendor status page: https://status.e2b.dev/incidents/01M2JZSJDQC2YEP6VPMWNFGD5X](https://status.e2b.dev/incidents/01M2JZSJDQC2YEP6VPMWNFGD5X)
- [Company: E2B](https://rewindex.com/company/e2b.md)

## Timeline of updates

- **investigating** 2026-09-15 16:53 UTC: Some teams are experiencing elevated error rates when creating sandboxes from snapshots.  Our team is investigating the root cause and will share updates as we learn more.
- **identified** 2026-09-15 17:44 UTC: Our investigation points to a compatibility issue affecting some snapshot restores. We’re validating these findings and working toward a resolution. We’ll share further updates as we learn more.
- **identified** 2026-09-15 20:06 UTC: We’ve confirmed the root cause and are working to deploy a fix.  We’ll share another update once the fix is in place and we’ve verified recovery.
- **monitoring** 2026-09-15 21:01 UTC: We’ve deployed the fix, and sandbox creation from snapshots is operating normally.  We’re continuing to monitor to confirm stability.
- **resolved** 2026-09-15 21:38 UTC: This incident has been fully resolved. We’ll publish a postmortem soon with more details on the cause and resolution.  We apologize again for the disruption.

## Rewindex changes for this incident

- 2026-09-15 16:53 UTC: [Major incident: Elevated error rates when creating sandboxes from snapshots](https://rewindex.com/change/i276d6683edace2.md)


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Canonical: https://rewindex.com/company/e2b/incidents/01M2JZSJDQC2YEP6VPMWNFGD5X · Markdown: https://rewindex.com/company/e2b/incidents/01M2JZSJDQC2YEP6VPMWNFGD5X.md · JSON: https://rewindex.com/api/v1/companies/e2b/incidents/01M2JZSJDQC2YEP6VPMWNFGD5X · Generated 2026-10-20T00:05:15.249Z