rewindex

CompaniesDynatraceIncidents

Dynatrace: Login Issue Affecting Managed Clusters on Version 1.348

MajorStatus: resolvededitedStarted Resolved (44 h)5 updatesdynatrace.status.io (opens in new tab)

Affected components: Dynatrace ecosystem services

Timeline of updates

  1. investigating

    We are aware of an issue preventing a limited number of Dynatrace Managed customers from logging in to their Managed clusters. This issue is isolated to clusters running version 1.348. Our teams are actively investigating. We will provide our next update within two hours, or sooner as meaningful progress is made. We sincerely apologize for the disruption and appreciate your patience.

  2. investigating

    We are actively investigating the issue preventing some Dynatrace Managed customers from logging in to their Managed clusters. The impact is limited to customers who use OpenID Connect (OIDC)-based single sign-on (SSO) authentication on Dynatrace Managed version 1.348; customers using other authentication methods or Managed versions are not affected.  We will provide an update within the next two hours, or sooner if meaningful progress is made.

  3. identified

    Our teams have identified a potential root cause of the issue preventing some Dynatrace Managed customers from logging in to their Managed clusters and are actively working toward a fix.  The impact remains limited to customers who use OpenID Connect (OIDC)-based single sign-on (SSO) authentication on Dynatrace Managed version 1.348; customers using other authentication methods or Managed versions are not affected. Impacted customers can contact their Dynatrace support team for a potential workaround Implementing and validating the fix will require additional time. We will provide an update within the next 24 hours, or sooner if meaningful progress is made. We sincerely apologize for the disruption and appreciate your continued patience.

  4. monitoring

    Our teams have implemented a fix for the issue that prevented some Dynatrace Managed customers from logging in to their Managed clusters. We are now actively monitoring the fix to ensure stability. The impact was limited to customers who use OpenID Connect (OIDC)-based single sign-on (SSO) authentication on Dynatrace Managed version 1.348; customers using other authentication methods or Managed versions were not affected. If you believe you are still impacted, we encourage you to contact your Dynatrace Support team for assistance. We will provide an update within the next 24 hours, or sooner if meaningful progress is made.

  5. resolved

    Our teams have successfully implemented and validated a fix for the issue that prevented some Dynatrace Managed customers from logging in to their Managed clusters. Following a period of monitoring, we have confirmed that logins are operating as expected and the issue is now resolved. We sincerely apologize for the disruption and appreciate your patience while we worked to resolve this issue.

Changes Rewindex caught on this incident

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves these records existed by then and have not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on dynatrace.status.io (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Dynatrace, started 2026-10-28 16:12 UTC, resolved after 44 h, 5 update(s); edited after publishing.

Title
Login Issue Affecting Managed Clusters on Version 1.348
Vendor
Dynatrace
Date
URL
https://rewindex.com/company/dynatrace/incidents/6ae21ed84b61a805acedb648

Dynatrace profileRecent Dynatrace incidentsAll outages on October 28, 2026Dynatrace in October 2026MarkdownJSON